Social Value Testimonials

Business Office OrganizerI regularly canvass the views of my clients regarding the services that they receive, client support and after-care.

I strives to provide a first class service providing a tailored and bespoke approach for my clients.

Here are just a sample of testimonials.

Stepping Out:

We have worked with Heidi for four years now. Heidi provides social impact measurement and SROI analyses and reports for our clients. The benefits to our clients of having social impact data is that they can evidence the social difference their services make, are able to communicate with stakeholders about more than just value for money, identify where they can improve their services further and use the data and information to demonstrate to commissioners their services’ added value, which in turn helps secure new contracts, win tenders and attract investment.

Clients have included a range of spin outs from the NHS, as well as other social enterprises and Mutuals, ranging in income from a few million to £80 million. Heidi is experienced in the standard SROI and Social Accounting methodologies and principles that are seen as credible by Central and Local Government as well as the NHS; and uses these when working with our clients.

The financial proxies used to value social outcomes are obtained from verified sources – primarily statutory agencies – which is essential in our objective to provide credible, transparent reports to our clients. Heidi has proven to be flexible and a good communicator, who can find the right level of sophistication suited to each individual client’s needs. Her outputs are clear, thorough, yet eminently engaging and legible.

Paul Jansen, Director of Consulting, Stepping Out


Central England Co-operative:

We chose to work with Heidi because she was one of the first people to start measuring social impact over 10 years ago now and has a depth of expertise and knowledge in this work. Heidi helped us to decide on the scope of the impact measurement work; identify the key stakeholders to consult and the data to collect. Heidi then analysed the data; identified appropriate financial proxies and calculated the SROI for us.

By going through this process we have been able to look at what we do now, assess its validity, see where we could improve and take future actions to improve our community impact performance. This work has enabled us to focus on making data driven decisions about how to get the very best social return on investment for our community activities.

We would recommend other businesses and organisations use this service as the report has helped us to identify where we create the most value, plan for the future to improve our ways of working and ensure that the communities we serve get the very best support and development opportunities available.

Caroline Maddox, Engagement and Public Relations Manager, Central England Co-operative