Social Value Dictionary

Support Sign Posts

The Make An Impact Social Value Dictionary – the ultimate resource for social value

Commissioning and procurement

Commissioning is the process of deciding what public services are needed based on priorities, preparing tender documents outlining requirements, undertaking the procurement process and delivery and review of the contract.  Procurement is one part of the commissioning process and is focused on finding a suitable supplier and issuing the contract. For more details go to:

To search for contract opportunities please go to the following sites:

Community impact

This is the impact the organisation has on the wider community, for example through community regeneration activities.

CSR (Corporate Social Responsibility)

This is where a business that operates to maximise its financial profits, donates, provides sponsorship or contributes a proportion of its profits to good causes or charitable activities (in return for positive publicity in most cases).

Economic impact

This is the impact the organisation has on the economy and on the financial resources people have.

Environmental impact

This is the impact the organisation has on the environment (positive and negative).


Impact refers to the proportion of the outcomes the organisation can claim they are responsible for achieving.

Impact led strategy

An impact led strategy is where an organisation has decided to develop its strategy by being focused on the impact it wants to create, and to put impact/social value at the heart of its organisation and its activities. For more information take a look at this article >

Impact management

Impact management is about what an organisation does with the information they have obtained through the impact measurement process to continually improve the organisation so they can increase the level of positive impacts and reduce negative impacts.

Impact measurement

Impact measurement is the process of designing systems, consultation with stakeholders, collecting data and measuring the impact you have.  For additional resources go to

Impact report

This is a report detailing the impact the organisation or a specific project has had, which includes details of the methodology, consultation process, data and analysis.


An indicator is the measure/way of knowing something has occurred and been achieved.


Inputs are the resources that are required to deliver a particular product, service, activity or project e.g. money, time and equipment.

Intermediary outcomes

These are outcomes that have to happen before another outcome is achieved.  For example to gain employment, an individual may need to achieve outcomes of improved confidence, interview skills and motivation first.


Outcomes are the differences or changes that have occurred with the organisation’s stakeholders as a result of the delivery of activities and achievement of outputs – including positive, negative, intended and unintended outcomes.


Outputs are the results of activities, services or products the organisation has delivered e.g. 20 people trained or 100 advice sessions provided.

Procurement framework

Suppliers go through the procurement process and tender, and the successful suppliers are put on a procurement framework – which means the organisation can buy from the suppliers on the framework over an agreed time period without having to run a full procurement process each time. For more information click here >

Profit for purpose business

Profit for purpose businesses have a specific purpose embedded in their strategy that benefits people or the planet and use their profits for this purpose.

Profit with purpose business

Profit with purpose means the business profits more with a purpose, and that’s usually a marketing-led purpose with the primary goal of increasing sales and profits.  Their purpose isn’t always embedded in the business, part of the culture, ethos, or even their overall strategy.